Contact Us
Last updated: April 3, 2026
We're here to help. Whether you have a question about your account, a billing inquiry, or a data request, please don't hesitate to reach out. We typically respond within 2 business days.
Support Categories
To help us route your message quickly, please include the appropriate category in your subject line when emailing us:
Technical Support
For issues with analysis results, account access, or payment processing, email us with "Technical Support" in the subject line. If applicable, please include your account email, a description of the issue, and any relevant screenshots or error messages.
General Inquiries
For questions about our methodology, partnership opportunities, or press and media inquiries, email us with "General Inquiry" in the subject line.
Data & Privacy
To exercise your data rights under GDPR, CCPA, or other applicable regulations — including access, rectification, deletion, or portability requests — please email us with "Data Request" in the subject line. This also covers any privacy concerns or questions about how we handle your personal information.
Billing & Refunds
For questions about credit purchases, payment issues, or refund requests, please email us with "Billing" in the subject line and include your Stripe receipt or transaction ID if available:
Response Time
We aim to respond to all inquiries within 2 business days. During peak periods, responses may take slightly longer. Data-related requests under GDPR will be acknowledged within 72 hours and fulfilled within 30 days as required by regulation.